Policy
At u-labels.com (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect information in connection with our E-Label Platform and related services.
1. Information We Collect
We may collect the following types of information:
a) From Brands (Business Users):
Business Information: Company name, registration details, contact information, billing details.
Account Information: Usernames, login credentials, team member access.
Uploaded Content: Product details, images, certifications, and regulatory information uploaded for e-label creation.
b) From Consumers (End Users Scanning QR Codes):
Scan Data: Time, date, device type, browser, country/location (approximate, non-identifiable).
Usage Analytics: How consumers interact with e-label content (e.g., pages viewed).
No Personally Identifiable Information (PII) is collected from consumers unless explicitly provided (e.g., newsletter signup, feedback forms).
2. How We Use Information
We use collected data for:
Delivering and improving our Services.
Generating analytics reports for Brands (aggregate, anonymized).
Ensuring regulatory compliance support.
Communicating with Brands about updates, invoices, and support.
Preventing fraud, security breaches, and misuse of our platform.
3. Legal Basis for Processing
We process data under the following legal grounds:
Contractual Necessity – to provide services to Brands.
Legal Compliance – meeting regulatory requirements (e.g., CDSCO, FSSAI, EU labeling laws).
Legitimate Interest – analytics, platform improvements, fraud prevention.
Consent – where consumers explicitly share information (e.g., email sign-up).
4. Data Sharing & Disclosure
We do not sell or rent your data. However, we may share information with:
Service Providers: Hosting, analytics, and payment gateway partners.
Regulatory Authorities: When legally required.
Business Transfers: In case of a merger, acquisition, or asset sale.
5. Data Retention
Business user data is retained for as long as your account is active.
Consumer scan data is retained in aggregate/anonymized form for reporting.
Data may be retained longer if required by law.
6. Data Security
We implement industry-standard measures (encryption, access controls, firewalls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
If you access our Services from outside [Primary Jurisdiction – e.g., India/EU], your data may be transferred to and stored in countries with different data protection laws.
8. Your Rights
Depending on your jurisdiction (e.g., GDPR in the EU, DPDP Act in India), you may have the right to:
Access, update, or delete your data.
Restrict or object to processing.
Request a copy of your data.
Withdraw consent (where applicable).
Requests can be sent to info@u-labels.com
9. Cookies & Tracking
We use cookies and tracking technologies to:
Enable platform functionality.
Improve user experience.
Collect analytics data.
You may disable cookies in your browser, but some features may not work.
10. Children’s Privacy
Our Services are intended for business use only and are not directed at children under 16. We do not knowingly collect information from children.
11. Updates to Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated Effective Date.
12. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, contact us:
📧 info@u-labels.com
1. Information We Collect
We may collect the following types of information:
a) From Brands (Business Users):
Business Information: Company name, registration details, contact information, billing details.
Account Information: Usernames, login credentials, team member access.
Uploaded Content: Product details, images, certifications, and regulatory information uploaded for e-label creation.
b) From Consumers (End Users Scanning QR Codes):
Scan Data: Time, date, device type, browser, country/location (approximate, non-identifiable).
Usage Analytics: How consumers interact with e-label content (e.g., pages viewed).
No Personally Identifiable Information (PII) is collected from consumers unless explicitly provided (e.g., newsletter signup, feedback forms).
2. How We Use Information
We use collected data for:
Delivering and improving our Services.
Generating analytics reports for Brands (aggregate, anonymized).
Ensuring regulatory compliance support.
Communicating with Brands about updates, invoices, and support.
Preventing fraud, security breaches, and misuse of our platform.
3. Legal Basis for Processing
We process data under the following legal grounds:
Contractual Necessity – to provide services to Brands.
Legal Compliance – meeting regulatory requirements (e.g., CDSCO, FSSAI, EU labeling laws).
Legitimate Interest – analytics, platform improvements, fraud prevention.
Consent – where consumers explicitly share information (e.g., email sign-up).
4. Data Sharing & Disclosure
We do not sell or rent your data. However, we may share information with:
Service Providers: Hosting, analytics, and payment gateway partners.
Regulatory Authorities: When legally required.
Business Transfers: In case of a merger, acquisition, or asset sale.
5. Data Retention
Business user data is retained for as long as your account is active.
Consumer scan data is retained in aggregate/anonymized form for reporting.
Data may be retained longer if required by law.
6. Data Security
We implement industry-standard measures (encryption, access controls, firewalls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
If you access our Services from outside [Primary Jurisdiction – e.g., India/EU], your data may be transferred to and stored in countries with different data protection laws.
8. Your Rights
Depending on your jurisdiction (e.g., GDPR in the EU, DPDP Act in India), you may have the right to:
Access, update, or delete your data.
Restrict or object to processing.
Request a copy of your data.
Withdraw consent (where applicable).
Requests can be sent to info@u-labels.com
9. Cookies & Tracking
We use cookies and tracking technologies to:
Enable platform functionality.
Improve user experience.
Collect analytics data.
You may disable cookies in your browser, but some features may not work.
10. Children’s Privacy
Our Services are intended for business use only and are not directed at children under 16. We do not knowingly collect information from children.
11. Updates to Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated Effective Date.
12. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, contact us:
📧 info@u-labels.com
At u-labels.com, we aim to provide transparent and fair subscription terms for all our business customers. Please review our Refund & Cancellation Policy carefully before subscribing to our services.
1. Subscription & Payments
Our services are offered on a subscription basis or credit-based usage model.
Payments are processed in advance through secure payment gateways.
By purchasing a subscription/credit pack, you agree to our Terms & Conditions.
2. Free Trial / Demo
Eligible users may be offered a free trial or demo account.
After the trial, continued usage requires upgrading to a paid plan.
Once upgraded, fees are non-refundable unless specified otherwise.
3. Cancellation Policy
You may cancel your subscription at any time from your account dashboard or by contacting support at info@u-labels.com .
Cancellation will be effective at the end of the current billing cycle.
No partial refunds are issued for unused days in a subscription cycle.
4. Refund Policy
Refunds are generally not provided for subscription or credit purchases, except in the following cases:
Duplicate Payment – If you were charged more than once due to a technical error.
Service Failure – If the platform was unavailable for more than 72 consecutive hours due to a fault on our end.
Regulatory Restrictions – If your account is terminated due to regulatory changes preventing usage.
Refund requests must be made within 7 working days of the transaction. Approved refunds will be processed within 10–15 business days to your original payment method.
5. Non-Refundable Services
Subscription fees for the ongoing billing period.
Credits already consumed for generating e-labels.
Setup, onboarding, or customization charges.
6. Modifications
We reserve the right to update this Refund & Cancellation Policy at any time. Updated policies will be posted on our website with an updated Effective Date.
7. Contact Us
For cancellations, billing issues, or refund requests, please contact:
📧 info@u-labels.com
1. Subscription & Payments
Our services are offered on a subscription basis or credit-based usage model.
Payments are processed in advance through secure payment gateways.
By purchasing a subscription/credit pack, you agree to our Terms & Conditions.
2. Free Trial / Demo
Eligible users may be offered a free trial or demo account.
After the trial, continued usage requires upgrading to a paid plan.
Once upgraded, fees are non-refundable unless specified otherwise.
3. Cancellation Policy
You may cancel your subscription at any time from your account dashboard or by contacting support at info@u-labels.com .
Cancellation will be effective at the end of the current billing cycle.
No partial refunds are issued for unused days in a subscription cycle.
4. Refund Policy
Refunds are generally not provided for subscription or credit purchases, except in the following cases:
Duplicate Payment – If you were charged more than once due to a technical error.
Service Failure – If the platform was unavailable for more than 72 consecutive hours due to a fault on our end.
Regulatory Restrictions – If your account is terminated due to regulatory changes preventing usage.
Refund requests must be made within 7 working days of the transaction. Approved refunds will be processed within 10–15 business days to your original payment method.
5. Non-Refundable Services
Subscription fees for the ongoing billing period.
Credits already consumed for generating e-labels.
Setup, onboarding, or customization charges.
6. Modifications
We reserve the right to update this Refund & Cancellation Policy at any time. Updated policies will be posted on our website with an updated Effective Date.
7. Contact Us
For cancellations, billing issues, or refund requests, please contact:
📧 info@u-labels.com
Contact
Contact Us
Phone+91 99890 66665
Emailinfo@u-labels.com
Address
16th Floor, Prestige Skytech ,
Financial Dist, Hyderabad , 500032